Frequently Asked Questions
Here are a few things we thought might be helpful. If you still can't find what you're looking for, contact us.
Shipping times can vary depending on where you are based. Our most accurate estimates will be calculated at checkout. We are a small team, but can normally get your orders dispatched within 1-2 biz days. If you have any questions about your order, fire us an email.
We cover all manufacturing defects for one year. This covers anything that is a clear material or product defect out of the factory. This is up to the sole discretion of DEORUM SKI CO and does not cover misuse, abuse or clear product neglect. If you have a warranty concern, please send us an email to email@example.com with clear pictures and description of your defect,
We don't cover things like snapped poles or lost poles... but if this does happen, hit us up with a friendly email with the subject CRASH REPLACEMENT, and we will see if we can sort you out with a discount on your next purchase. Throw us some pics of you shredding with your DEORUM poles or footage captured with the RAV Baskets for bonus points.
We do have a few people that we sort out, but being small it is few and far between. Tag us in some clips of you shredding on IG or YT and send us a DM with why you want to be involved.
We are stoked you found us. Fire over an email to firstname.lastname@example.org or via the contact us page and we can send over retailer rates + information on stocking our products.
We offer prodeals for a select number of mountain professionals:
ACMG Certified Mountain Guides
Ski Patrol & Mountain Medical Staff
Heli Resort Lodge Staff
Send us your details below and we will hit you back with what info we need. Please allow 5-7 biz days for us to review your request.