Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Approved returns can be refunded to your original payment method or as store credit, whichever you prefer.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@deorumski.com. If your return is accepted, we’ll arrange a return shipping label and send it to you, along with instructions on how and where to send your package. For change-of-mind returns, return shipping is at the customer’s expense, and the cost of the label will be deducted from your refund or store credit. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@deorumski.com.

Shipping refunds

For all orders, we can not offer refunds on shipping costs associated with your order. If we refund the order for you, we will refund your order minus the original shipping charges. We already subsidise shipment costs for our customers, so can not cover shipping for changes of mind. More information can be found on the shipping policy page.

International Shipping & Refused Deliveries

All international orders (outside of Canada) are shipped with the understanding that the customer is responsible for any applicable duties, taxes, tariffs, or import fees, unless your checkout shows that duties and taxes are prepaid.

If a shipment is refused, abandoned, or returned due to non-payment of these charges, all costs incurred by Deorum Ski Co in connection with the return — including reverse shipping, carrier fees, duties, taxes, and tariffs — will be deducted from any eligible refund.

If these charges exceed the original order value, no refund will be issued.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, or product that has been visibly used.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded to your original payment method or issued store credit, whichever you chose when requesting the return. Please remember it can take some time for your bank or credit card company to process and post the refund too.

2 Year Limited Warranty

At Deorum Ski Co., we are committed to providing high-quality skiing essentials designed for the toughest conditions. To ensure your satisfaction, we offer a 2-Year Limited Warranty against manufacturing defects.

What is Covered

This warranty covers defects in materials and workmanship under normal skiing conditions at the sole discretion of Deorum Ski Co. It applies to ski poles, accessories & parts purchased directly from Deorum Ski Co. or an authorized retailer.

What is Not Covered

This warranty does not cover normal wear and tear, damage caused by misuse or accidents, unauthorized repairs or modifications, or products purchased from unauthorized sellers.

Warranty Period

The warranty is valid for two (2) years from the original date of purchase. Proof of purchase is required to make a claim.

How to Make a Claim

If you believe your ski poles have a manufacturing defect:

  1. Contact our Customer Service team at info@deorumski.com.
  2. Provide details of the issue, along with proof of purchase.
  3. Our team will review your claim and provide next steps.

Resolution Options

If your claim is approved, we will resolve it in the following order:

  1. Repair the product.
  2. If a repair isn’t possible, replace the product with an equivalent item.
  3. If neither a repair nor a replacement is available, issue store credit.

Additional Information

This warranty is non-transferable and only applies to the original purchaser. Deorum Ski Co. is not liable for indirect or consequential damages arising from the use of its products.